Privacy & Cookie Policy

01Who we are

The data controller responsible for your personal data is PRAAVA Designs Private Limited (trading as PRAAVA), operating www.thepraava.com. Our contact details are set out at the end of this policy.

02Information we collect

We collect information you provide to us directly and information collected automatically when you use the site.

• Information you give us — your name, email address, phone number, project location, project type and any details you share in an enquiry, consultation request or message.
• Information collected automatically — your IP address, browser and device type, pages viewed, referring pages and the dates and times of access, gathered through cookies and similar technologies (see section 05).
• Correspondence — records of your communications with us, including email, telephone and messaging.

We do not intentionally collect sensitive personal data through this website. Please do not send us such information unless specifically requested.

03How we use your information

We use your personal data to:

• respond to your enquiries, prepare shortlists and quotations, and coordinate a consultation;
• provide, operate and improve our website and services;
• communicate with you about your project, our collections and relevant updates you have asked to receive;
• maintain security, prevent fraud and keep records; and
• comply with our legal and regulatory obligations.

We rely on your consent, the performance of steps taken at your request prior to entering into a contract, our legitimate business interests, and compliance with law as the bases for processing, as applicable.

04Sharing & disclosure

We do not sell your personal data. We may share it with:

• Service providers who support our website, communications, analytics and business operations, under obligations of confidentiality;
• Professional advisers such as our lawyers, accountants and insurers where necessary; and
• Authorities where required by law, regulation or valid legal process, or to protect our rights.

05Cookies & similar technologies

Cookies are small text files placed on your device when you visit a website. We use cookies and similar technologies to operate the site, remember your preferences and understand how the site is used. The main categories are:

You can control or delete cookies through your browser settings and set most browsers to refuse cookies or alert you when they are being used. Disabling certain cookies may affect how parts of the site function.

06Data retention

We keep your personal data only for as long as necessary to fulfil the purposes described in this policy, including to meet legal, accounting or reporting requirements. Enquiry and consultation records are retained for the duration of our engagement and for a reasonable period thereafter, after which they are securely deleted or anonymised.

07Your rights & choices

Subject to applicable law, you may have the right to:

• access the personal data we hold about you and request a copy;
• request correction of inaccurate or incomplete data;
• request erasure of your data where there is no lawful reason to keep it;
• withdraw consent at any time where processing is based on consent; and
• nominate another person to exercise your rights in the event of death or incapacity, as provided under applicable law.

To exercise any of these rights, contact us using the details below. You may also unsubscribe from marketing communications at any time using the link in those messages.

08Data security

We use reasonable technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

09Third-party links

Our website may contain links to third-party sites and services. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their policies before providing any personal data.

10Children’s privacy

Our website and services are intended for adults and are not directed at children. We do not knowingly collect personal data from children without appropriate consent. If you believe a child has provided us with personal data, please contact us and we will take appropriate steps to remove it.

11Changes to this policy

We may update this Privacy & Cookie Policy from time to time to reflect changes in our practices or the law. The “last updated” date at the top shows when it was last revised. Material changes will be highlighted on this page.